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What exactly does Clean Home Theory clean?
We offer a range of services that encompass the cleaning and dusting of various areas in your home, such as baseboards, pictures, lampshades, knick-knacks, window sills, furniture, and basic light fixtures. Additionally, we provide floor cleaning through washing and/or vacuuming in all rooms. In the bathrooms, we focus on cleaning sinks, floors, tubs, and shower stalls. If you have any specific requirements, please feel free to get in touch with us.
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How many cleaners will be cleaning my home?
The cleaning teams at Clean Home Theory are comprised of a duo. On certain occasions, our quality control manager may accompany the team to guarantee the delivery of high-quality service.
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Is it guaranteed that my cleaning team will remain consistent?
Our goal is to consistently assign the same cleaning team to our customers' homes on a regular basis. However, in cases of illness or vacation, a different crew may be sent. If that's the case and a change of crew must be made, you will be communicated prior. This gives you the power to accept or reschedule. Please be assured that all cleaning crews are trained to deliver the same level of consistent service.
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Do you clean windows?
Our services are limited to cleaning interior windows. There may be extra fees involved.
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What areas do you not clean?
Our company offers reliable and professional cleaning services, tailoring our house cleaning solutions to meet your specific requirements and budget. In order to maintain our high standards of service, we offer certain items that fall under the category of extras. These items are not part of the original cleaning package, although they can be added to your quote and performed by our team at any point in time. To learn more about extras and pricing, please visit the extras page.
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What steps should I take in order to get ready for the cleaning process?
A day before your cleaning, you will receive a list of suggestions that vary depending on your type of home.
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I am a pet owner. What actions should I take?
Kindly ensure that you clean up after your pets before we begin the cleaning process. If your pets display aggressive behavior or if visitors make them anxious, please take the necessary steps to secure them before we arrive.
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What actions should I take regarding my security alarm during my cleaning day?
If you have a security system installed in your home, kindly ensure that it is deactivated or disarmed on the day of your scheduled cleaning. You are welcome to provide instructions on how to activate or deactivate your security alarm, but please be aware that we will not be held liable for any alarms triggered during the cleaning process.
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Am I allowed to give directions to the cleaning staff?
To ensure accurate updates to your file, kindly communicate any instructions directly to our office through email or phone. Rest assured, your notes will be shared with the cleaning team assigned to your home for their reference. Your cooperation is highly appreciated.
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In the event that the cleaning team overlooked a specific area, what should be done?
Contact us within a 24-hour period after your cleaning, and we will provide a complimentary re-cleaning of the specified area.
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In the event of damage or breakage during a cleaning, what happens?
We make every effort to handle your valuable items with utmost care. Nevertheless, unforeseen incidents may occur. In the event of any damage or breakage during the cleaning process, we will promptly notify you. Additionally, we will exert all possible efforts to either repair the item or provide a replacement, if needed. Insurance claims will be initiated as deemed necessary.
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How often do you provide cleaning services?
Our cleaning services are available on a weekly, bi-weekly, or monthly schedule. Additionally, we provide moving cleaning services and one-time cleanings for special events. For further information on our cleaning services, please click here.
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Ok, I'm interested. How do I acquire an estimate or quote?
For individuals interested in receiving the most accurate quote. We provide a free virtual in-home estimate, where all you need to do is show us around the rooms you want cleaned. Otherwise, if you prefer the fastest route to pricing, we are able to send you a general quote based on your home size and cleaning requirements selected.
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At what time can we expect Clean Home Theory to arrive?
Our cleaning teams are available to clean residential properties from Monday to Friday, from 9AM to 5PM. We offer a designated time frame for the cleaning service and will make every effort to accommodate your schedule.
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Is it necessary for me to be present at home while the cleaning takes place? Can I give a key instead?
It is not necessary for you to be present at home. Numerous clients provide us with a key either during an in-home consultation, or by sending it through certified mail. Our cleaning teams will lock the door and strictly prohibit entry to unknown individuals. Keys are securely stored in a safe at the end of each day. However, if you choose not to provide a key and we are unable to access your home upon arrival, you may be subject to a lock-out fee. Please note that our cleaning crews do not smoke, eat, or drink inside your home.
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What happens if my usual cleaning appointment coincides with a holiday?
We will reach out to you in order to arrange a more suitable time for your cleaning. If there is any need for you to modify the day and/or time of your cleaning, please get in touch with us.
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Why does an initial clean cost more than a recurring clean?
During the initial visit, it requires additional time to thoroughly clean your house to meet the high standards set by Clean Home Theory. Subsequent recurring services will then ensure the maintenance of your clean home.
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How do I pay for my cleaning service?
We require a credit card (Visa, MasterCard, Discover, AMEX) or ACH. Payment will be processed one day after the service has been provided.
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Do I need to tip the cleaning team?
While our team members do not anticipate receiving tips, they are grateful for any recognition of exceptional work. If you wish to show appreciation, you can select your tip amount through our invoicing process. The teams are open to accepting tips.
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What are your rates?
Our site allows you to get a free quote in minutes based on the type of home, number of bedrooms, and bathrooms. And more the most accurate quote feel free to schedule your Virtual In-Home Consultation.
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What are the reasons to have faith in the clean home theory?
Clean Home theory is a family-owned and operated business. For more than 20 years, we have been providing home cleaning services to residents in Maryland, Virginia, and the Washington, DC region. Each employee of Clean Home Theory undergoes a thorough background check. Additionally, they are required to complete a training program before they can start working. In the event of accidents (which can occur), we have insurance and bonding in place to protect you from any loss or damage. If you choose to provide us with a house key, it will be included in the Clean Home Theory lock box system. The keys and their corresponding locations are stored at two separate locations, providing an extra level of security.
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Are employees authorized to work in the United States?
Certainly. Prior to commencing employment, it is mandatory for all Clean Home Theory staff members to complete an I-9 form, which verifies their eligibility for employment, and submit their working papers.
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Am I responsible for Worker's Compensation?
No, Clean Home Theory takes care of all tax forms and paperwork required.
